Effective Date: 29/Aug/2023
These Terms of Service (“Terms”) govern your use of the services provided by Websterz Web Solution (“Websterz Web Solution,” “we,” “us,” or “our”), including domain registration, web hosting, dedicated servers, virtual private servers, web design & development, search engine optimization, server management, and all other related services such as cloud hosting, control panels etc (collectively referred to as the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1.1. Account Creation: To access and use our Services, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and ensuring that only authorized individuals have access to your account.
1.2. Acceptable Use: You agree to use our Services in compliance with applicable laws, regulations, and these Terms. You shall not use our Services to engage in any illegal, abusive, or unauthorized activities, including but not limited to spamming, distributing malware, or infringing intellectual property rights.
2.2. Resource Usage limits For DirectAdmin Shared Accounts:
2.3. Resource Usage Limits for:
Corporate Web Hosting Plan
Dedicated Web Hosting Plan
2.4. cPanel, DirectAdmin Reseller & Master Reseller:
2.5. Virtual Private Servers (VPS) & Windows RDP Servers:
2.6. Dedicated Servers (All Locations):
2.7. IP Address Allocation:
We have multiple blocks of IPv4 addresses allocated from the ISP. IP blocks are allocated randomly and cannot be changed unless valid reason is not provided. There are following reason or circumstances IPs can be replaced/changed:
2.8. rDNS Update:
2.9. Domain Transfer During Auto Renew Period
A domain name is transferred sometime before its Expiry, in order to renew it with the Gaining Registrar. This results in one year getting added to the domain name’s Expiry Date. The charges for this one year are collected by the Gaining Registrar. There is, however, a case when it seems as if this one year is not added during the Transfer process.
if a domain name expires, it is not deleted immediately. The Registrar of the domain name must explicitly delete the name within 45 days or else it is deemed to have been renewed. This period of 45 days is called the Auto Renew Period.
If during these 45 days, the Registrant renews the domain name with the Losing Registrar and then transfers the name to the Gaining Registrar, then the domain name will lose the year that was added with the Losing Registrar while renewing the domain name. More explanation can be found here : Domain Transfer during the Auto Renew Period
6.1. cPanel, DirectAdmin Shared Hosting, Resellers: Although monthly back-ups are performed, Websterz Web Solution shall not be held responsible for any loss of data. It is up to the hosting account owner to ensure you maintain a local copy of your web data for your own back-up purposes.
6.2. Automated Backups: Automated monthly backups are performed to ensure no data loss during the natural disasters or in the event of hard disk failure, if you or your client has accidently deleted/terminated account and wish to restore it from the last available backups, you will be charged accordingly for this restoration. However backup availability is not guaranteed!
6.3. Retention: You can keep only one backup at a time in your individual account only for 3 DAYS, we will delete your backup which is older than 3 days. It is your duty to download the backup file within 3 days to avoid the data lose.
6.4. File Types: Hence our servers are hosting servers not backup servers, therefore we do not allow hosting of backup files such as zip, rar, or any other compressed files. We instantly delete these files if found without any notification.
6.5. Dedicated Servers, Linux, Windows RDP VPS (All Locations): There are no backups performed for Dedicated Servers and VPS servers, you have to take backups at your own.
7.1. Domain Registration: Domain registration/renewal/transfer fees are non-refundable once the registration/renewal/transfer process has been initiated. If user registers any domain name as part of a “Free Domain Name” promotion in connection with the registration, Subscriber’s refund will be reduced by our price for registration per domain name. Subscriber will retain full ownership and control of any such domain names.
7.2. cPanel, DirectAdmin, Resellers Web Hosting: We offer a refund within a specified period (typically 30 days if billed annually and 5 days if billed monthly) from the initial service activation or project commencement, subject to the terms and conditions outlined in our refund policy. After the specified period, refunds are not provided unless explicitly stated in a separate agreement.
7.3. Dedicated Servers: Dedicated servers fees are not refundable once order is processed, we usually process the order within minutes.
7.4. Linux KVM/Windows RPD VPS: We offer a refund within a specified period, typically it is 5 days from the initial service activation or project commencement.
7.5. Web Design & Development, Digital Marketing, SEO, Website Speed Optimization: Web Design & Development, Digital Marketing, SEO, Website Speed Optimization and all other services that are not listed above are non-refundable.
7.6. Licenses, Management, Installation, IPs: Licenses, Management, Installation, IPs, Administrative fee and custom software are non-refundable.
7.7. Suspension, Termination: If your account got suspended or terminated due to violation of our terms of service, the refund will not be applicable in that case. We reserved the right to suspend/terminate an account which is found violating our terms of service.
7.8. Service Cancellation: We DO NOT refund partial cost of services. We require a 7-days notification prior to an invoice’s due date for cancelling a service. No refund can be issued for incomplete billing cycles, even if a cancellation request is issued prior to the 7-days period. Following the 7-days period, the previously generated invoice will have to be paid before issuing a cancellation request. The service will then be cancelled on the following due date. If failed to request cancellation before 7 days, disconnection fee will be applicable according to the service charges.
8.1. Delivery Method: All services are delivered digitally on email address provided during the registration.
8.2. cPanel, DirectAdmin, Reseller, Web hosting, Domains, VPS, Dedicated Servers: Delivery time for web hosting accounts, domain registrations, virtual private servers (VPS) and dedicated servers is 24 hours to 72 hours depending upon the availability in stock. This include business days only and not the weekends. We strive to meet the agreed-upon timelines, but any delays caused by factors beyond our control may result in adjusted delivery schedules.
8.3. Web Design & Development, Graphic Designing, SEO, Website Speed and all other services not listed: The delivery timeline for these services will be communicated to you during the order or project confirmation process.
9.1. Fees and Payments: You agree to pay all applicable fees for the Services as specified in the pricing and payment terms provided to you. Payments are due as per the agreed billing cycle, and failure to make timely payments may result in suspension or termination of services.
9.2. Automatic Renewal: Some Services may be subject to automatic renewal unless you cancel or request termination in accordance with our cancellation policy. You are responsible for maintaining accurate billing information to ensure uninterrupted services.
9.3. Prices: Prices are subject to be changed anytime without any notification or with notification, we are not bound to keep our prices and fees same as the international currency rate varies from time to time.
11.1. Termination by You: You may terminate your Services by following the instructions provided or by contacting our customer support team. Termination may be subject to applicable cancellation fees or refund policies.
11.2. Termination by Websterz Web Solution: We reserve the right to suspend or terminate your Services if you violate these Terms or engage in any prohibited activities. We may also terminate Services if required by law or for operational reasons. In such cases, we will provide notice unless immediate termination is necessary for security or legal reasons.
We may modify, suspend, or discontinue any part of the Services at any time without prior notice. We reserve the right to update or modify these Terms at any time, and the updated version will be effective upon posting on our website. Your continued use of the Services after any changes constitutes acceptance of the modified Terms.
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use our Services, including any damages resulting from data loss, service interruptions, or unauthorized access to your data or accounts.
These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or relating to these Terms or the Services shall be exclusively resolved in the courts of Pakistan.
If you have any questions, concerns, or inquiries regarding these Terms or our Services, please contact us at:
Websterz Web Solution,
Office #110, 1st Floor, Royal Centre,
Fazal e Haq Road, Blue Area,
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.