Terms of services

CPU intensive files are not permitted on our servers and accounts may not to be used to host a collection of mp3s, audios, videos, anime, .rar files, Warez, gamers sites, shout cast and similar, or to backup your computer or another source.

They may not be used for general storage of any type. They may not be used as download mirrors or download/upload portals.

While the sale of eBooks and other legal small download files are permitted within reason with the unlimited package, hosting and storage of mass quantities where our servers are used as a distribution point is NOT PERMITTED

They MAY NOT be used for HYIP (High Yield Investment Programs), Ponzi schemes or pyramid schemes. They may not be used to provide proxy servers.

These accounts may not be used as a download distribution point for your software or media.

They are to be used for standard web practices only.

This means that all content stored on a shared account must be used for "acceptable" website use.

"Unacceptable" usage is anything that a shared server would not be able to provide under standard circumstances and uses a high percentage of CPU or Memory (5%) usage.

On "Unlimited Hosting Package" you can add 50 subdomains, 50 mysql databases, 50 emails accounts, if you need more than these limits you need to provide justifications for usage.

Sharing copyrighted streaming links or embedding code is STRICTLY PROHIBITED on shared hosting accounts and may cause suspension of account, however it is not applicable on DMCA-Free hosting.

Nulled, Cracked, Illegal and copyrighted contents/scripts are STRICTLY PROHIBITED on Shared web hosting packages as well as on Reseller/Master reseller hosting packages.

Remember that if you re-sell hosting on our servers you are responsible for what your clients do. It is your responsibility to monitor your clients to ensure that you enforce our TOS. If your clients are found repeatedly breaking our TOS that result in illegal activities, or server downtime, that this will put your account in jeopardy.

All of above Shared hosting TOS are applicable for DirectAdmin and cPanel Resellers as well.

If client's account is hosted under reseller account and wants to move/transfer his account to other reseller (hosted with us), we will ask a reseller currently hosting that account to approve the transfer/move request. If current reseller has payment or any other issue with the account holder, in that case reseller has right to reject the request.
If current reseller does not respond within 72 hours. We will consider the request approved and will move/transfer the account under new reseller ownership.

DMCA Free hosting may be used for only providing web contents, all the shared web hosting TOS are applicable for the DMCA-Free web hosting. However you can utilize all the available disk space for your account.

No taken downs are applicable for DMCA-Free web hosting although you cannot use IRC bots or other bots.

You can provide streaming links, tv channels links on your hosting account as far as they do not violate our resource usage policy.

We do ignore DMCA notices but we do entertain notices from local security forces residing in Europe, therefore if a complaint is received locally or from our datacenter we do entertain it accordingly, in that case you should remove those content stated in the abuse complaint in order to avoid any suspension of the service.

NO PORN, NO SPAMS, NO SEXUAL CONTENTS, NO HACKING MATERIAL, NO HACKING TOOLS, NO PHISHING SITES

Pornography, illegal, copyrighted, pirated, sexual, spamming, bulk emailing, nulled scripts, wares linking and any kind of illegal contents are NOT ALLOWED and STRICTLY PROHIBITED, and may cause immediate suspension of services.

If a VPS generates too much load on the node this may cause suspension of VPS to prevent effect on other VPS hosted on the same node.

Pornography, illegal, copyrighted, pirated, sexual, spamming, bulk emailing, nulled scripts, wares linking and any kind of illegal contents are NOT ALLOWED and STRICTLY PROHIBITED, and may cause immediate suspension of services.

All type of contents are allowed on Dedicated Servers as long as they're legal and do not belong to intellectual property , we forward the notices i.e DMCA notices to you, so you will deal them at your own.

ZERO-TOLERANCE-SPAM-POLICY: Websterz Web Solution has zero tolerance for UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our customers as well as the internet community from the negative effects of "spam" related activity. If you cause any of Websterz Web Solution IP to be listed in spamhaus, your server will immediately be terminated and you will not be able to place any additional server order from Websterz Web Solution.

Our anti spam system automatically detects and null route IPs upon the outgoing spam or suspicous activity. It null route IPs atan 1st for 10 minutes, after 1st null route if suspicious activity continues, it again null route IPs for 30 mins then 24 hours and then for 7 days.

Our anti spam system automatically detects and null route IPs upon the outgoing spam or suspicous activity. It null route IPs atan 1st for 10 minutes, after 1st null route if suspicious activity continues, it again null route IPs for 30 mins then 24 hours and then for 7 days.

All dedicated server delivery/setup time is 1-3 business days

IP Address Allocation: We have multiple blocks of IPv4 addresses allocated from the ISP. IP blocks are allocated randomly and cannot be changed unless valid reason is not provided. There are following reason or circumstances IPs can be replaced/changed:

• If IP block is not reachable.
• If IP block is blacklisted on Realtime blacklist, DNSBL or RBL
• If IP block has other connectivity/network related issue
• If you have any of above issue with newly delivered IP block you should report it and ask for replacement within 24 hours of the server delivery. After 24 hours we shall not be responsible for any loss.

Each of our shared and reseller hosting packages carry a 30 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to vps, dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

If user registers any domain name as part of a "Free Domain Name" promotion in connection with the registration, Subscriber's refund will be reduced by our price for registration per domain name. Subscriber will retain full ownership and control of any such domain names.

If your account got suspended or terminated due to violation of our terms of service, the refund will not be applicable in that case. We reserved the right to suspend/terminate an account which is found violating our terms of service.

There is no refund for Dedicated Servers once sent for the setup or is already delivered.

Dedicated Servers; We DO NOT refund partial cost of your services. We require a 7-days notification prior to an invoice's due date for cancelling a service. No refund can be issued for incomplete billing cycles, even if a cancellation request is issued prior to the 7-days period. Following the 7-days period, the previously generated invoice will have to be paid before issuing a cancellation request. The server will then be cancelled on the following due date.
If failed to request cancellation before 7 days, disconnection fee will be applicable according to the server charges.

All services are delivered digitally on email address provided during the registration.

Delivery time for web hosting accounts, domain registrations, virtual private servers (VPS) and dedicated servers is 24 hours to 72 hours depending upon the availability in stock. This include business days only and not the weekends.

Order placed on weekends or during the public holidays are processed on next working day and then be delivered within 24 hours to 72 hours.

Orders are processed upon successful payment receipt. No orders will be delivered without the payment.

All payments are to be paid in advance for the products and services according to their payment cycles.

[Shared/Reseller Hosting]
Although monthly back-ups are performed, Websterz Web Solution will not be held responsible for any loss of data. It is up to the hosting account owner to ensure you maintain a local copy of your web data for your own back-up purposes.

[Shared/Reseller Hosting]
Automated monthly backups are performed to ensure no data loss during the natural disasters or in the event of hard disk failure, if you or your client has accidently deleted/terminated account and wish to restore it from the last available backups, you will be charged accordingly for this restoration. However backup availability is not guaranteed!

[Shared/Reseller Hosting]
You can keep only one backup at a time in your individual account only for 3 DAYS, we will delete your backup which is older than 3 days. It is your duty to download the backup file within 3 days to avoid the data lose.

[Shared/Reseller Hosting]
HENCE OUR SERVERS ARE HOSTING SERVERS NOT BACKUP SERVERS, THEREFORE WE DO NOT ALLOW HOSTING OF BACKUP FILES SUCH AS ZIP, RAR OR ANY OTHER COMPRESSED FILES. WE INSTANTLY DELETE THESE FILES IF FOUND WITHOUT ANY NOTIFICAITON.

[Dedicated/VPS]
There are no backups performed for Dedicated Servers and VPS servers, you have to take backups at your own.

Including but not limited to employing applications which consume excessive CPU time, memory or storage space.

Chat/IRC, web proxy and mailing list scripts are not allowed on our network under any circumstances.

Streaming media, audio, video and shout cast can be a drain on web server resources and as such is not allowed.

CGI based message forums which use flat file databases are often found to use excessive system resources, to avoid disappointment please use a PHP message forum.

The use of web cam applications which maintain a constant FTP connection uploading an image at regular intervals is forbidden.

Shared and reseller hosting customers are not permitted to provide a free web site hosting service such as image hosting, file hosting, mp3 hosting and any similar hosting service.

Spamming (sending unsolicited email or posting messages to irrelevant UsetNet newsgroups that do not explicitly allow advertising, with references to a site hosted on our servers) is STRICTLY PROHIBITED.

Sending bulk emails, marketing emails, or maintaining mailing lists is STRICTLY PROHIBITED.

ZERO-TOLERANCE-SPAM-POLICY: Websterz Web Solution has zero tolerance for UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our customers as well as the internet community from the negative effects of "spam" related activity. If you cause any of Websterz Web Solution IP to be listed in spamhaus, your server will immediately be terminated and you will not be able to place any additional server order from Websterz Web Solution.

We do not provide money back guarantee or refund for all of our domain reseller and domain registration, if you have added funds into your domain reseller account these are NOT REFUNDABLE in any circumstances.

Server management may include following services with monthly subscription:

Operating system installation/upgrade/re-installation.

Email troubleshooting, DNS management, WHM/cPanel installation.

Basic troubleshooting, MySQL management, Security softwares installation such as CSF and other related services.

Note: We do not provide third party addons and modules installation and Hardware based DDos attacks protection with our server management service.

If any illegal contents are found, account will be suspended immediately without any warning, and you will be penalized from $10 to $3000 depending upon product/service.

Prices are subject to be changed anytime without any notification or with notification, we are not bound to keep our prices and fees same as the international currency rate varies from time to time.

We provide 24/7 support to our customers for billing/sales and technical issues via SUPPORT TICKET SYSTEM and dedicated support via phone or by visiting the location if purchased.

Our response time is 1 hour to 24 hours depending upon the current queue, however our response time is less than 30 minutes in some cases but is not guaranteed.

Dedicated support is not included with any of the advertised services, however you can contact us to purchase dedicated support for your services.

We do not host pornographic content of any description.

We reserve the right to determine what constitutes pornographic content and what does not. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden.

In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, or trafficking in obscene material.

The sale of resellable eBooks is ok.

The Internet is a powerful information and entertainment tool, we would expect our customers to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users.

Our acceptable use policy is actively and strictly enforced.

Offending content or users are removed from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Common sense is the best guide as to what is considered acceptable use.

Reverse DNS (rDNS) are updated once per month per IP, this is applicable for all dedicated servers, vps, hosting accounts and reseller accounts.

Any account found violating the terms of use and policies will be suspended/terminated without any notifications and will be penalized according to package plan.

If you find any illegal contents hosted with us, you can inform us at abuse[@]websterz.net